What is our Return Policy?
Walker & Wade wants you to love your purchase! If for any reason you are not satisfied with your order, we would be happy to help you through our returns and exchanges process! We are able to accept returns within 40 days for a full refund, exchange, or store credit through our Returns & Exchanges Center. We simply ask that the item is not used and is in the same condition it was received. A quick try on is okay, wearing to the beach and a night on the town is not!
All promotions & sale styles are final sale.
If your item is damaged and your purchase date falls outside our standard return window, then please contact us at email@example.com.
How do I start a return or exchange?
It’s super easy! Visit our Returns & Exchanges Center to start your return or exchange. You will need the email address associated with your purchase, or order number and shipping zip code — your choice. Please use the order number emailed to you, not the order number on your packing slip. Next, you’ll receive step-by-step instructions and a shipping label, also sent to your email.
To keep it simple:
- Follow this link: returns.walkerandwade.com
- Complete the prompts for your order information
- Print your shipping label and mail back the original item
- If exchanging, we’ll ship the new item to you right away and if you are returning, we will process your refund once we receive the original item back
What if I bought my item on promotion, special order, or sale?
All items purchased on pre-order and as special orders are not available for a full refund. Items marked ‘final sale’ are indeed final. Styles bought during a promotion are also final. They can only be returned for store credit or as an exchange.
How long does a refund or exchange take to process?
Jet Setting on an upcoming trip and need an exchange right away? We offer instant exchanges! From the time that you start your exchange request, we will send you the style before you have even shipped the other one back to us! This happens as soon as you submit your request.
We are located on the East Coast, so please consider up to 5 business days for travel time and another 7 business days for processing. After this, your credit card company may take additional time to post the refund amount back into your account. Once we have your items checked in, we’ll process the refund as soon as possible.
How much do returns cost?
In the United States, we offer free shipping labels for exchanges and store credit returns. If you are returning for a refund, the cost of the shipping label we provide will be deducted from your refund amount.
How do I return / exchange a gift?
To kickstart your gift return, click here and click through the "Returning a gift?" link underneath the email entry box.
If you’re having trouble tracking down details from the original order, our team is happy to help. Just send us a note at firstname.lastname@example.org with info about the wonderful person who gifted you Walker & Wade and what you’d like to send back.
What should I do if I receive the wrong product?
We are so sorry about the confusion with your order! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange. Your preferred item will ship to you right away!
What is an "Instant Refund Gift Card" and how do I use it?
Once you move through the return steps online, you will be issued a temporary Instant Refund. The Instant Refund will be equal to the value of your returns and gives you the flexibility to place a new order right away, rather than wait for a credit card refund.
What happens if I don’t use my "Instant Refund?"
Once your return items are checked in, we will deactivate the Instant Refund gift card and issue a refund for any outstanding balance back to your original payment method (or issue an exchange / store credit if you requested one).
If you did not use any of your Instant Refund, you will receive a full refund for these items. If you used the Instant Refund in full, enjoy your new style!
Do I need to return the product in its original packaging?
While not necessary, we would love it if you could reuse your packaging for the return. We are actively trying to limit our environmental waste and using one mailer for the shipment & return helps significantly limit that waste!
What do I do if my package is lost, damaged, stolen, or held?
Once the item has left our care, Walker & Wade is not responsible for lost, held, or damaged packages. If this occurs, we will do everything we can to help you through this process and resolve this for you.
We ship our styles in small, white envelopes. Sometimes USPS or UPS will leave the packages on a side porch or front doorstep so you should check all outside areas of your house. We also recommend checking in with your neighbors and waiting 1-3 days for it to turn up.
Please let us know if you have any other questions and if the package has not turned up after these steps and contact us at email@example.com about opening a claim with the postal provider.
Any additional questions? Please reach out to us as firstname.lastname@example.org . We will get back to you as soon as we can! Please allow us 1-2 business days to respond to your email. Our customer service hours are Monday-Friday from 10am-5pm EST.